FAQ

How long does shipping take?

Orders are processed within 3–5 business days. Once shipped, delivery typically takes 7–15 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

What payment methods do you accept?

We accept secure payment methods available at checkout. All payments are processed through trusted and secure payment providers.

Can I return my order?

Yes. We offer a 30-day return policy. Items must be unused, in their original condition, and returned in their original packaging. Please visit our Return & Refund Policy for full details.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll resolve the problem as quickly as possible.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.

Do you ship internationally?

Yes. We ship to many countries worldwide. Shipping times may vary depending on your location.

Will I have to pay customs fees?

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

How can I contact customer support?

You can reach us using the following contact information:

Email: zacharyperkins220@gmail.com

Phone: +44 7851 058392

We aim to respond to all inquiries within 1–2 business days.

Is it safe to shop on TinyPuffs?

Yes. We use secure payment processing and industry-standard security measures to help protect your personal information and provide a safe shopping experience.