Refund policy

At TinyPuffs, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, tags, and documentation (if applicable).
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

  • Used, washed, or damaged items (unless received in that condition).
  • Personalized or custom-made products.
  • Gift cards.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work quickly to resolve the problem by offering a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the item.

Return Shipping

  • Customers are responsible for return shipping costs for returns due to a change of mind.
  • If the return is the result of our mistake or a defective product, we will cover the return shipping costs.

How to Start a Return

To start a return, please contact us with:

  • Your order number
  • The reason for your return
  • Photos of the item (if applicable)

Once your request is reviewed, we'll provide instructions for returning your item.

Contact Us

Website: tinypuffs.myshopify.com

Email: zacharyperkins220@gmail.com

Phone: +44 7851 058392

Business Address:
21 Russell Road
Gravesend, DA12 2RT
United Kingdom

We aim to respond to all customer inquiries within 1–2 business days.